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Noticeboard

Note: You may be able to access your medical records online (subject to GP approval). All coded entries in a patients record will be visible for patients to view, including consultations, BP readings, referrals, etc. Please ask at reception for further information.

1.  EVERY PATIENT AT SUNRISE NOW HAS A NAMED GP - Just ask us to let you know the name of YOUR named GP.

2.  We are closed on Bank Holidays and weekends so please ring 111 for advice and support.

3. Remember to order your medications before any holiday period.  It is also important to have your own supply of over the counter medications in case you need them at night or during weekends

4.  FRESHERS ... get your FREE Meningitis ACWY vaccine from us NOW For further information go to http://www.nhs.uk/Conditions/vaccinations/Pages/men-acwy-vaccine.aspx

 

Complaints and Feedback

Complaints and feedback


Sunrise Medical Practice welcomes your feedback. We not only strive to address patient concerns appropriately but we use feedback to ensure we deliver the best service to improve people’s health and care.

How do I make a complaint?

In the first instance you can telephone, write to or visit the Practice Manager

Sukhi Ghattaora - Practice manager - on 0115 919 6662

You can also contact the NHS England Customer contact centre at :

NHS England
PO Box 16738
Redditch
B97 9PT
0300 31122 33
Email england.contactus@nhs.net

Who can make a complaint?

Anyone can make a complaint. You can complain on behalf of a child, or someone who has died. If you have another person’s permission, you can complain on their behalf.

Is there a time limit for making a complaint?

Yes. Your complaint should be made as soon as possible (up to one year after the event).

Can I get help and support?

Yes. An organisation called POhWER can provide you with support and advocacy. You can contact POhWER by phone on 0300 020 0093 or email yourvoiceyourchoice@pohwer.net

What will happen once I make my complaint?

Sunrise Medical Practice is committed to responding to complaints as quickly and helpfully as possible. All complaints will be acknowledged when received and investigated in a manner that is appropriate to the issues raised. We will advise you how long it may take to investigate your complaint. Where possible we will offer a range of suitable options to resolve the complaint. We will take action where needed to prevent the incident from happening again. Making a complaint will not put your care at risk or adversely affect your
future care.

Is it confidential?

Your rights to confidentiality will be respected throughout the investigation. However, there may be times when we need to share information without your consent e.g. to protect children and vulnerable adults.
We may also need to share your complaint with other health professionals in order to
ensure any issues raised are addressed appropriately.

If your complaint involves a number of different services such as Hospitals, Mental Health services, Social Care or community health services we will work together to resolve your complaint; to do this we will need to share information.

What if I am still not satisfied?

We aim to resolve all complaints. However, if you are not satisfied with the outcome of your complaint we will look into the matter further. If you are still not satisfied with our response you can ask the Health Service Ombudsman to investigate your case. 

The address to contact is:

The Parliamentary and Health service ombudsman
Millbank Tower
Millbank
London
SW1P 4QP
0345 015 4033



 
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